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British Airways IT Mishap - The Cause and the Solution

British Airways IT MISHAP

The IT Mishap of British Airways has been in the news for a while now. To know more about the incident, keep reading.

People have different reasons to travel, ranging from work to leisure to meeting their loved ones. Lately, more and more people have been travelling via flights for both domestic and international trips. In 2004, around 1,994 million people around the world took flights, whereas, in 2019, the number is estimated to be over a whopping 4,500 million people! Due to such huge numbers, the airports are now required to work harder to manage all the flights and stranded people.


British Airways IT MISHAP


British Airways has been ranked in the top 20 Most Safest Airlines in the world. Started in March 1974, British Airways now has a fleet of more than 280 aircraft and are expecting to receive 100 more aeroplanes by 2020. Everything about them has been great, except for the few issues that they have been facing in the last few years.

In the past three years, British Airways has faced three major IT mishaps, which has drastically affected their reputation. Here’s a glance to what had happened:


Incident 1 – May 2017

In May 2017, British Airways Data Centre had to face a massive computer system failure as a result of a power supply issue. More than 75,000 in 170 airports across 70 countries were left stranded on the airports. Close to 1,000 flights were cancelled at Heathrow and Gatwick airport over the weekend.

Estimated Loss: £180m


Incident 2 – June 2018

In June 2018, news came out which was shocking coming from British Airways. Information Commissioner’s Office fined British Airways after hackers stole the personal data of close to half a million customers of the airlines. The reason stated by the ICO behind this data breach is the poor security that BA had implemented to safeguard the passenger’s personal information.

Estimated Loss: £183m


Incident 3 – August 2019

In August 2019, more than 500 flights got cancelled or delayed from Heathrow, Gatwick and City airports as a result of a system failure. More than 30,000 passengers were affected due to this chaos.

Estimated Loss: £10m


If we observe in all the 3 cases, there’s a common link which can be found – Information Technology. IT infrastructure and setup are one of the most critical factors for any business, whether it is an airline or any other company. In around 30 months, British Airways incurred humongous losses because of issues in their IT. Not just the BA, all businesses – no matter how big or small, should make sure that they invest well and in good infrastructure, which will suit the nature of their business. The IT solution should be able to protect the data and keep the business functioning even during any data disasters or mishaps.

At Open Minds, our first step is to carry out a detailed study about the nature of your business and understanding your requirements. We aim to provide Disaster Protection and Recovery solutions which can protect all of your data during a disaster – natural or human-made, without bringing your business to a standstill. We have been in the industry for more than two decades and have provided high-end protection to some of the biggest brands around the globe. Our team of experts are highly qualified and trained, thus capable of finding a solution to almost any problem that your business might be facing.

To book a consultation with one of our Disaster Recovery Experts, feel free to get in touch with us by clicking here.

by Admin



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