Helpdesk
Enterprise Grade Service Desk
Request Management Software
A workflow Management Solution that Delivers ROI
What is a Helpdesk?
A Helpdesk is a support system that provides support for customers and employees to address general inquiries, IT issues and Incidents. It usually serves as the first point of contact for customer service, troubleshooting and problem resolution.
Ticketing software is commonly used today, especially in the support environment.
It is an easy way to create a report for a single customer, giving them a unique reference number & storing information needed. Such as their problem area, date, time & who has worked on the case whether it is one person or multiple.
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use helpdesk technologies in your business
Key benefits
Take an in-depth look at the benefits that helpdesk software’s can have to offer.